Your Privacy Matters
Privacy Policy
At Sali International Women's Hospital, we are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This policy explains how we collect, use, and safeguard your data.
Last updated: February 2026
Information We Collect
- Personal identification information (name, email address, phone number)
- Medical history and health information relevant to your treatment
- Appointment and consultation records
- Payment and billing information
- Communication preferences and language selection
How We Use Your Information
- Provide and improve our medical services and patient care
- Schedule appointments and manage your treatment plan
- Communicate important health information and follow-up care
- Process payments and maintain accurate billing records
- Comply with legal and regulatory requirements in healthcare
Medical Records Protection
- All medical records are stored in secure, encrypted systems
- Access is restricted to authorized healthcare professionals only
- Patient data is handled in compliance with Zambian healthcare regulations
- We never share medical information without your explicit consent
- Data retention follows medical record-keeping standards
Data Security Measures
- SSL encryption for all data transmitted through our website
- Regular security audits and vulnerability assessments
- Staff training on data protection and confidentiality
- Secure physical storage for any paper-based records
- Incident response procedures for potential data breaches
Third-Party Sharing
- We do not sell or rent your personal information to third parties
- Information may be shared with partner healthcare providers for referrals (with consent)
- Insurance companies may receive necessary billing information
- Legal authorities when required by law or court order
- Anonymized data may be used for medical research and quality improvement
Your Rights
- Request access to your personal and medical records
- Correct any inaccurate information in your records
- Request deletion of non-essential data (where legally permitted)
- Opt-out of marketing communications at any time without affecting your clinical care
- Withdraw consent for data processing (subject to legal requirements)
- Lodge a complaint with the Health Professions Council of Zambia (HPCZ) regarding our handling of your information
AI Assistance & Chatbot Use
- Our website chatbot is an automated assistant powered by artificial intelligence — it is not a clinician and does not provide medical advice, diagnosis, or treatment.
- Conversations may be retained for service-quality, audit, and training purposes; do not share clinical details you would not want recorded.
- AI summaries are reviewed by qualified staff before any clinical decision is made on your behalf.
- You may request a human-only channel at any time by emailing the hospital or visiting reception.
Telehealth & Virtual Consultations
- Virtual consultations are limited in scope and are not a substitute for in-person examination, emergency care, or laboratory/imaging services.
- If your condition is urgent, call your nearest emergency service or attend our hospital in person.
- Telehealth sessions are conducted on platforms with reasonable security controls; no remote channel is fully risk-free.
- Recordings, if any, are made only with your explicit consent and stored within your medical record.
Marketing Communications (Opt-In)
- Marketing messages (newsletters, events, campaigns) are sent only when you have ticked a separate, unticked-by-default consent box.
- Marketing consent is never bundled with consent to clinical or appointment communications.
- You can withdraw marketing consent at any time using the unsubscribe link or by contacting us — your clinical care is unaffected.
Digital Communications Warning
- Do not send highly sensitive medical information via unsecured communication channels such as email or WhatsApp.
- Although we strive to protect your information, no method of transmission over the internet is 100% secure.
- For confidential medical discussions, we recommend scheduling an in-person or secure virtual consultation.
- We are not responsible for the security of information transmitted via third-party platforms.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer: