Legal Information
Terms of Service
Please read these terms carefully before using our services. By accessing our website or receiving treatment at Sali International Women's Hospital, you agree to be bound by these terms and conditions.
Last updated: February 2026
Medical Services
- Our services are provided by qualified healthcare professionals licensed to practice in Zambia.
- Treatment plans are developed based on individual medical assessments and may vary between patients.
- Medical outcomes cannot be guaranteed as they depend on many factors including individual health conditions.
- We reserve the right to refer patients to other specialists or facilities when appropriate.
- Emergency services are available 24/7, though specific specialized treatments may have scheduled availability.
Medical Disclaimer
- Information on this website is for educational purposes only and does not constitute medical advice.
- Always consult with a qualified healthcare provider before making medical decisions.
- Success rates and outcomes mentioned are based on historical data and may not apply to individual cases.
- Fertility treatment success depends on numerous factors including age, medical history, and treatment protocol.
- We are not liable for decisions made based solely on information from this website.
Appointments & Cancellations
- Appointments should be scheduled in advance through our contact channels.
- Please provide at least 24 hours notice for appointment cancellations or rescheduling.
- Late cancellations or no-shows may incur a fee and affect future booking priority.
- We strive to minimize wait times but delays may occur due to emergency cases.
- International patients should confirm appointments before making travel arrangements.
Payment & Billing
- Payment is expected at the time of service unless prior arrangements have been made.
- We accept various payment methods including cash, bank transfers, and major credit cards.
- Insurance coverage should be verified with your provider before treatment.
- Treatment packages and payment plans are available for certain procedures—inquire for details.
- Prices are subject to change; always confirm current pricing before commencing treatment.
Liability & Indemnification
- Our liability is limited to the extent permitted by Zambian law.
- We maintain appropriate medical malpractice insurance coverage.
- Patients are responsible for providing accurate medical history and following treatment instructions.
- Complications arising from undisclosed medical conditions are not the hospital's responsibility.
- Force majeure events beyond our control may affect service delivery.
Consent & Documentation
- Informed consent is required before all medical procedures and treatments.
- Patients have the right to refuse treatment after being informed of the consequences.
- Medical records are maintained according to Zambian healthcare regulations.
- Photographs or recordings for medical purposes require separate consent.
- Research participation is voluntary and requires explicit informed consent.
Emergency Care Disclaimer
- This website is not designed for urgent medical assistance or emergencies.
- If you are experiencing a medical emergency or need urgent care, please contact the nearest healthcare facility or call the appropriate emergency number immediately.
- Do not rely on this website or any online communication for time-sensitive medical situations.
No Doctor–Patient Relationship
- Use of this website, including completion of online forms, chatbot interactions, or communication through email, WhatsApp, or social media, does not establish a doctor–patient or clinician–patient relationship.
- A formal clinical relationship begins only upon in-person consultation and mutual agreement with a licensed practitioner at our facility.
Accuracy & Updates
- While we make reasonable efforts to ensure that information on this website is current and accurate, medical guidelines, standards of practice, fees, and policies may change without notice.
- We do not guarantee the accuracy, completeness, or currency of the material on this website.
- Always confirm current information directly with our team before making treatment decisions.
Third-Party Links & Resources
- This website may contain links to external third-party sites and resources for informational purposes only.
- We do not endorse, control, or guarantee the accuracy or legality of content on external sites.
- Accessing these links is at your own risk.
Ethical Practice & Advertising
- Our communication materials are designed to provide accurate, evidence-based health information and comply with the professional ethical standards set by the Health Professions Council of Zambia (HPCZ).
- We do not make absolute or guaranteed claims about treatment outcomes.
- Equipment and procedures are used only when clinically indicated and follow evidence-based protocols.
- No unnecessary testing or procedures are performed for financial reasons.
Referral Transparency
- No commission is paid for patient referrals to or from our facility.
- No practitioner receives financial incentives for admissions, procedures, or targets.
- Practitioners may have professional affiliations with other healthcare organisations; these do not influence clinical recommendations.
- All referrals are made solely in the patient's clinical interest.
Complaints Procedure
- We are committed to addressing patient concerns promptly and professionally.
- To raise a concern or complaint, contact us at info@lusakaivf.com or call +260 966 498 532.
- You may also contact the Health Professions Council of Zambia (HPCZ) directly at +260 211 238 328 or visit their offices in Lusaka.
- All complaints are reviewed within 14 working days and handled in accordance with HPCZ guidelines.
AI Assistant & Chatbot Use
- Our website chat assistant is automated and powered by artificial intelligence — it is not a clinician, does not provide medical advice, diagnosis, or prescriptions, and must not be used for emergencies.
- Conversations may be reviewed by qualified staff for safety and quality assurance.
- If you describe an emergency, the assistant will direct you to call your nearest emergency service or attend the hospital immediately.
Telehealth Scope & Limits
- Virtual consultations are limited in scope: they cannot replace physical examination, diagnostic imaging, laboratory tests, or emergency care.
- A telehealth session is appropriate only when both clinician and patient agree it is suitable for the presenting concern.
- If your situation worsens or becomes urgent, end the session and seek in-person care immediately.
- Telehealth services are provided to patients physically located in jurisdictions where our practitioners are licensed; check with our team if you are unsure.
Marketing Communications (Opt-In)
- We send marketing messages only to people who have explicitly ticked an unticked-by-default opt-in box.
- Marketing consent is recorded separately from clinical consent and from appointment-related communications.
- You may withdraw marketing consent at any time using the unsubscribe link or by contacting us; doing so will not affect your access to clinical services.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Republic of Zambia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Zambia.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us: